China Flights Booking policy

Flight booking and Contact information
1. Flight:
The flight information on our website, except the discount of ticket price which changes from time to time according to airline, is accurate and updated because we connect with China Airlines Searching and Booking Engine. Lower discount and much more hot deal are available on our website, and we guarantee to provide warm and considerate service to you. 
Please note that departure and arrival time of flight displayed on our web site is the time of GMT+8.
E-ticket has been widely used in China. All tickets we provide are E-tickets unless we have special illustration. You can check in by only showing your valid passport. All your booking information is recorded in the China Airline’s system.
2. Price:
The fare displayed on our web site is shown by USD.  The fare showed on our website includes: ticket fare, Airport Construction Fee and our service charge. Prices are updated periodically, so the price listed online may not be current at the time of booking. If there is any difference in price or flight schedule, TourdeChina will notify you immediately once your reservation has been made. No discounts available for business class and first class.
3. Name and identification
All passengers are required to present valid personal identification upon request. If a name appears in two or more languages, please fill out the booking form in English.  Please make sure passenger name is as same as the name on the valid passport. Any losses caused by the wrong information you provide will be on your side.
4. Contact information:
Please make sure your contact information is correct. TourdeChina will cancel your reservation if unable to reach the contact person listed on the reservation form.
5. Double bookings:
If your book two or more flights on the same date to the same destination this is a double booking. If you double book, you may be held responsible for any costs incurred.

Reservation Confirmation and Issuing Tickets
1. Reservations & ticketing
Once a ticket reservation has been successfully completed, confirmation will be sent to the customer via the means specified by the customer. In the case of an unsuccessful reservation, TourdeChina will call the designated contact person as soon as possible. If you are the designated contact person, please keep your line open until your reservation has been successfully completed.
If you need to change your flight before issuing, please submit your preferred flight again on our website and add an illustration in the blank of special request or you can only provide your preferred flight in the email to us and we will change the flight for you. 
Please inform us if you need any special diet or wheel service and we will try every effort to arrange for you. But we are not sure to offer you such services because special services are various in different Airline Companies or airports.
2. Failure to reach contact person:
If TourdeChina is unable to contact a customer via the designated contact person due to unanswered calls, a busy line, lack of mobile coverage, incorrect contact information or any other problem, TourdeChina cannot be held responsible for any costs incurred if the reservation cannot be confirmed, ticketed or canceled because of an inability to reach the contact person.
3. Service agents:
If you would like details regarding ticketing offices, please call TourdeChina customer service at 1-888-819-0013 (within UAS&CA) or (86755) 2502 9115
4. Payment
You can pay airfare by credit card via PayPal. If you need to cancel a reservation after ticketing, TourdeChina will deduct all cancellation fees, and refund balance to your PayPal account. 

Hours of Operation
Order processing hours:
09:00-22:00 (Beijing time). For orders submitted after 22:00, order will be processed the next working day.

Cancellation policy:
1. Contact us:
If you want to change or cancel your reservation, you need to inform us by email or phone and the signature must be the passenger or one of the passengers. We will deal with your demanding as soon as we receive your email or fax and the disposing result will be sent to your email betimes.
2. Refund:
There will be penalties for change or cancellation after your ticket is issued. We will charge the fees according to the change and cancellation policy of related airlines. Besides the charges from airlines, we will also charge 4% each time of your full payment for your consumption this time as service fee.  
Change of your flight may result in a change of airfare because ticket discount may vary. So if you want to change your flight after issuing your ticket, you need to pay the extra fare for the difference and our service charge of 4% each time of your full payment for your consumption this time.
Cancellation fees are varying depending on the ticket discount percentage and airlines’ policies. Therefore, after issuing your ticket, canceling your booking will incur a cancellation fee and our service charge of 4% each time of your full payment for your consumption this time.
3. The special discount ticket cannot be canceled.

Travel document:
You warrant that all information you have provided to us while using our booking system is true, valid and coincident with your boarding passport. You are expected to take the loss caused by being refused to board due to an invalid traveling passport.
According to CAAC General Office, foreign travelers who want to take the flights to Tibet are demanded to hold and produce the valid passport and the Tibet Travel Permit. Please make sure you have got the permit and otherwise you will bear the full loss for refusal of your boarding.

Health certificate:
If you want to book flight for pregnant women or seriously ill persons, it’s your responsibility to confirm that they have the health certificate or a doctor’s permission letter to prove they can take flights. We are not responsible for the risks, injuries during their journey.
We cannot make reservation for women past their eighth month pregnancy.

Complaints and claims:
We endeavor to ensure that the arrangements we have made for you are implemented as arranged. If you have any dissatisfaction with your flight caused by airlines, you should negotiate with the airlines locally. If they cannot solve the problem, you should contact us immediately by telephone, fax or email, and we will try to assist you. If you fail to follow this course, any claim for compensation may be reduced or denied. If you have any unresolved complaint, please lodge in the details as well as your booking number, and your contact information in writing within 7 days after your departure date.

Responsibility:
If there are any changes or cancellations of your flights, we have the responsibility to inform you betimes for your convenience to rearrange your traveling itinerary.
Since there will be some special circumstances, your reserved flight or ticket price may vary. According to such conditions, we will inform you immediately if you have fully paid for your ticket already. And if you do not accept the changes, we promise to refund your full ticket fare.
Due to Force Majeure such as wars, natural disasters, earthquake, political reasons, terrorisms, schedule flights changes and cancellations by airlines are out of our control. It is not our responsibility if Force Majeure disturbs your journey.

Others
1. Children (age 2-12) must be accompanied by (an) adult(s) on all flights. Children's tickets cannot be booked separately.
2. Passengers should keep in mind that tickets must be used in sequence from the points of departure as shown on the tickets.
3. Infant tickets are available for infants 14 days to two years of age.
4. The following groups should avoid flying or are forbidden to fly:
♦ People with serious cardiovascular and cerebrovascular diseases are forbidden to fly.
♦ People with severe respiratory diseases who are likely to have difficulty breathing in flight should avoid flying.
♦ Severely anemic patients are advised not to fly.
♦ People with acute ear/nose/throat inflammation or discharge, those who have recently had middle ear surgery and those with large-area trauma should not fly.
♦ Recipients of gastroenterological operations are not allowed to fly within ten days of surgery.
♦ Patients with alimentary canal bleeding are not allowed to fly until three weeks after bleeding stops.
♦ Carriers of infectious diseases are not allowed to fly within the period of quarantine, and chicken pox carriers whose lesions have not healed are prohibited.
6. Epileptics and patients of other forms of serious mental disorders are generally not allowed to fly. If there are special circumstances, please only fly after achieving control over major symptoms and consulting with your physician.